A SELLER WHO WILL NOT LEAVE THE HOUSE WHILE YOU SHOW IT...Is A Seller Who Does NOT Want To Sell!!!
The time is now to clarify why it is totally unaceptable for the owner to remain on the premises while it is being shown for sale.
Just a few months ago, I had a big disagreement with the man who owned the house I was marketing and trying to sell. It started out as a disagreement about the price of the house. I had taken the listing with the written agreement to drop the price in 30 days if we did not get immediate showings and interest from the public.
We were well past the 30 days and he was still resisting the price drop--he was also telling me "I will be in residence" when I called to set up the few appointments that I was able to set up.
Since it was the summer--he was more than happy to sit out at the pool. That was bad enough; now this fall he was staying in his bedroom at his desk and on his computer whenever I was showing the house. This was after I had told him it is always better not to be there and why!
He was also listening in on the coments and the conversations I was having with agents and customers; the reason I know is that he repeated several things to me right after an open house I had. He was settled in upstairs, in his room in the hottest weather we had all summer long...There was a heavy, sweaty, locker-room smell wafting down the stairwell as he sat in his office upstairs!
Since he was there and not about to leave I called to him up the stairs and asked him if I could turn on the AC. He told me "Well, I never use the AC..." and he left me standing there in a pool of sweat as I tried to conduct the 2 hour open house! I said "Well anyone who walks in here is going to think you don't have a working CAC."...There was dead silence from the room upstairs.
I called him later and told him there were several things I needed him to do for me if I was to continue handling the listing:
- He needed to be out of the house so that the potential buyers would be able to envision the house as their own. I let him know that several customers told me they had not really had a good look at the house because the owner was there.
- The price needed to be dropped by a significant number in order for me to continue marketing it; I supplied him with the current comps which reflected an even greater price drop then the last time we spoke about it.
- I explained that in the current market, exisitng homes were taking a beating because if someone has a lot of money to spend on a home, they want new construction and they are willing to pay twice what they will pay for an existing home.
- I also told him that if he wanted to sell his home in 100 degree weather, he needed to have the AC running--other wise it is surmised by customers that the AC does not work; why else would you not have it running on such a hot day? Besides, I could not face another day inside the house with the awful sweaty smell that hung in the air! I can only imagine the buyers impression of this property as they walked through the door!
I finally figured out that this man would do none of the things I requested and that is when I saw the light: He is not a seller!
I had no trouble telling him I could no longer represent his property. I gave him the reason of price, lack of consideration of the need for an uninterrupted chance to view the property, and the fact that the heat was unbearale for people to spend any time what-so-ever in his house without the use of the CAC.
Whew....I have never felt better!
**ALL INFORMATION AND CONTENT IN THIS BLOG IS ORIGINAL TO PAULA I. HATHAWAY. The views expressed herein are my personal views and do not reflect the views of Douglas Elliman Real Estate
Paula I. Hathaway, Senior Broker Associate, Douglas Elliman Real Estate
Southamtpon Village Real Estate Specialist since 1995; Also Specializes in North Sea, Noyac, Water Mill and Bridgehampton, New York
Diamond , Gold and Chairman's Circle Awards; Top Producer since 2005
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