PAULA'S SOUTHAMPTON BLOG: WHAT WE NEED NOW IS A NEW "GIZMO"....I am tired of the game "Catch Me If You Can"!!

WHAT WE NEED NOW IS A NEW "GIZMO"....I am tired of the game "Catch Me If You Can"!!

What we need now is a new "Gizmo"...I am tired of the game "Catch Me If You Can"!! We need something that puts us in the same place with our clients or customers so that we can actually connect---Something happens when a person is looking for information and all they have to communicate with is a huge company website that demands that they register before they can connect with a human being-- something that is quite negative, and it does not work! 

We already know that does not work from the run-around of the recorded voices and the hold buttons that corporations have been using unsuccessfully for years now! First, you have to hope someone will call you back to connect...after you have made the attempt to reach someone! All of this is SO not consumer friendly!!!...to say nothing of the fact that when one does not reach someone while doing an internet search, they lose interest and go on to the next one or the next site. 

WHAT IS THAT THING-A-MA-JIG??Say we had something that is connected directly to a listing that alerts us to a search that is taking place.

In my mind's eye, I envision a big orange button on each listing that, once pushed, gets you an agent immediately. In other words, cut to the chase and get the immediacy that is required to get a buyer or a seller to open up and connect to each of us. It used to be that people could call a number and get a human being--that worked to a great degree--now we expect them to forget that kind of connection and "sign up" to play a game of "Catch Me If You Can!"....First come, first serve is what that is all about and many agents feel like they are not getting their fair share of the business.

If we had a Gizmo that has a direct line to the listing that is being looked at by a potential buyer, and we are able to answer that Gizmo's alert with something like an ipad, that let's us speak, (like a cell phone connection) and see the actual listing that the buyer is looking at (and comps) we could save a lot of time and potential deals as well.

WHAT DO YOU THINK??? I WOULD LOVE TO HEAR OTHERS IDEAS TOO AND MAYBE WE CAN COME UP WITH SOMETHING THAT REALLY DOES WORK!!! DO YOU BELIEVE THAT WE NEED TO IMPROVE OUR ABILITY TO CONNECT WITH OUR CLIENTS AND CUSTOMERS???

 

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                                     **ALL INFORMATION AND CONTENT IN THIS BLOG IS ORIGINAL TO PAULA I. HATHAWAY.  The views expressed herein are my personal views and do not reflect the views of Douglas Elliman Real Estate

 

Paula I. Hathaway, Senior Broker Associate, Douglas Elliman Real Estate

Southamtpon Village Real Estate Specialist since 1995;  Also Specializes in North Sea, Noyac, Water Mill and Bridgehampton, New York

Diamond , Gold and Chairman's Circle Awards; Top Producer since 2005

 

Click here to see my Hampton's website to see all my listings; please email me or call me for all your real estate needs in Southampton, Bridgehampton and Watermill:  http://www.elliman.com/paulahathaway

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http://www.realestateshows.com/flyer.php?id=654265

 

Comment balloon 61 commentsPaula Hathaway, REALTOR, LBA • December 04 2010 10:38PM

Comments

Paula...

I love the idea of a "Gizmo" to make connecting easier!

Featured in the Group "Whacked!!!"

Posted by Richard Weisser, Richard Weisser Retired Real Estate Professional (Richard Weisser Realty) almost 9 years ago

An easy button on steroids.  Yep I'll take one of those :-)

Posted by Cindy Jones, Pentagon, Fort Belvoir & Quantico Real Estate News (Integrity Real Estate Group) almost 9 years ago

Richard: Maybe we have someone here who can create this Gizmo or a proto-type so we can patent it and start selling it to all the agents out there!!!

Cindy: I think we could all use one of these right now!

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) almost 9 years ago

How about a wireless buzzer that we can wear on our wrist that gives a painless jolt of energy when the prospective client hits a button on the site?   Could be kinda funny...I can see agents all over the country going into spasms...

Posted by Kirsten Lindquist, Realtor - Sonoma Wine Country (Pacific Union International) almost 9 years ago

Kirsten: What a gag! I think we need to do this---anybody know a good patent attorney??? If anybody asks "whats wrong with you???" we can all say "just got a Gizmo on my wrist (or wherever!) and gotta go take care of business!" :) 

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) almost 9 years ago

This is a fun idea, Paula! Maybe we could tie it in with the QR codes somehow! Common, techies -- Paula has given you a great idea!

Posted by Lottie Kendall, Helping make your real estate dreams a reality (Compass) almost 9 years ago

Lottie: I think you  got it!!! I think it could be done, don't you???

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) almost 9 years ago

Whatever the Gizmo, you and I would respond or reach out immediately. Unfortunately most other agents would not. No wait-that works for us!!

Posted by Renée Montgomery, Northern Virginia Real Estate (Century 21 New Millennium) almost 9 years ago

great blog

Posted by Andy Kress (Rental Solutions Oahu) almost 9 years ago

Paula, Lets hope that that gizmo goes to one agent instead of the games they play, maybe a small shock if they cheat! LOL

Posted by Ellen Caruso (Daniel Gale Sotheby's International Realty) almost 9 years ago

Renee: I think it does--and I would actually sleep with the gol darn thing if it meant I would get leads that way....Wait a minute--that didn't sound right!!

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) almost 9 years ago

Andy: Thanks---know any techies who can make it happen???

Ellen: You mean a BIG shock if they cheat!!! I kinda liked the suggestion Kirsten made above! Can you just see agents all over the place acting like they have ants in their pants??? ...well maybe that would be just the thing to get them off their duffs!

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) almost 9 years ago

I for one  pride myself on immediate answers on my listings. With a call or text client has all the info in a snap. If we give everyone the gizmo, we miss out . service is what seperates agents.  provide great and immediate service consistently and you will have your unfair share.

Time to go out and get our unfair share.

Posted by Ernie Hernandez, Central Texas Real Estate, NW Austin, Cedar Park (RE/MAX) almost 9 years ago

Ernie: Someone has to respond to the Gizmo, though! If one is lazy and asleep at the switch--too bad. You snooze, you lose Baby! NEXT!

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) almost 9 years ago

Hello Paula:

Great graphic - not sure how you did that, but it works.

I have had several leads sources that used 800 numbers to connect us directly to inquiries, but they have their limitation too. Never-the-less, we should keep looking of the next gizmo. I have suggested.

Posted by Brian Rugg, Sun City TX Real Estate - Georgetown, TX Real Est (Rugg Realty LLC Sun City Texas 512-966-3200) almost 9 years ago

Paula, great idea...

But I thought that the QR code was supposed to be just such a gizmo...maybe I don't quite understand it.

Posted by William James Walton Sr., Greater Waterbury Real Estate (WEICHERT, REALTORS® - Briotti Group) almost 9 years ago

WHAEVER IT IS...and WHENEVER it is available... I WANT IT!!!

Posted by Angelina Clarke (Builder Services Realty, LLC) almost 9 years ago

An auto responder via IDX on the website doesn't seem too far fetched... You got my brain working now...

Posted by Don Wixom, "Looking out for your next move..."tm (RE/MAX Executives Nampa, ID) almost 9 years ago

Trouble is so many look at properties in the middle of the night.  I get a text whenever people sign up on my website and was shocked how many were cruising at 2am.  I had to turn that dang thing off!  We can connect later.  If people can't learn to be patient then I'll just catch what I catch.  The reality is if people are involved it ain't going to be instant. 

Posted by Tni LeBlanc, Realtor®, J.D., Tenacious Tni (805) 878-9879 (Mint Properties, Lic. #01871795) almost 9 years ago

I'd like it only with a "Disclaimer" telling the lookie-loo buyer that they have reached the SELLERS AGENT and anything they say to the SELLERS AGENT can, and will be used against them!  Is the Gizmo a new fishing tool to get buyers baited off the listing?  Sounds like it to me. 

Posted by Carla Muss-Jacobs, RETIRED (RETIRED / State License is Inactive) almost 9 years ago

Great idea, but ideas are not patentable.  And I do believe the QR codes ought to be able to do exactly what you are asking for.  Tni made a great point about people surfing at 2am.

Posted by Robert T. Boyer, San Diego Real Estate & Mortgage Loans, Ph.D. | VA Home Loan (FHA Loan, VA Loan, Jumbo Loan,FHA Loans,VA Loans,Jumbo Loans) almost 9 years ago

Catch me if you can?  I clicked on the blog thinking "She's trying to get to a negotiator on a short sale"  The Gizmo idea is good though.

Posted by Geoff ONeill (John L. Scott Medford) almost 9 years ago

There are those click to call buttons.  That call the agent and you at the same time.  Maybe something like that?

Orange County Homes

Posted by Christine Donovan, Broker/Attorney 714-319-9751 DRE01267479 - Costa M (Donovan Blatt Realty) almost 9 years ago

Then, there are those REO and short sale agents who never answer a phone.  You have to go through layers and layers to get to a human.  They all prefer email, and no gizmo is going to penetrate that wall.

I'm not so sure that there are a gazillion people who want to talk to us right away either.  If they call at 12:30 Am, I bet it would scare the pants off of them if we called back in 5 minutes. 

Posted by Mary Jo Quay, I Move You Home (Remax Results) almost 9 years ago

Paula - instant gratification is rarely gratifying.   How about good things come to those who wait?   I have noticed when I receive these type of notifications - and I call back/answer immediately they have already called multiple agents or want to communicate only through email(no other contact info) so you never know if you are truly getting through but when you get find that "connection" --- great!  It's a numbers game as far as I am concerned.  For me, that's why referrals from current or past sphere of influence is so important as well as open houses or anywhere face-to-face contact can be made.   Thanks for this post.

Posted by Michael Jacobs, Los Angeles Pasadena 818.516.4393 almost 9 years ago

That is a great concept but due to the fact that a good majority of agents don't like money and therefore have no need to answer their phones I don't think that even if there was a bat signal there would be no getting a hold of those people.

Posted by Stacey Smith, Your Orange County Beach Cities Realtor (Keller Williams Realty) almost 9 years ago

I like anything that involves an iPAD. I used mine unexpectedly twiice yesterday and loved the convenience and the quick information it provided. What are your favorite apps so far?

Posted by Cheryl Ritchie, Southern Maryland 301-980-7566 (RE/MAX Leading Edge www.GoldenResults.com) almost 9 years ago
Good idea. Please keep us posted if you find that type of gizmo.
Posted by Leah Henderson (Asset Realty, Inc) almost 9 years ago

Brian: thans for the "suggest"...it worked! ...and I am hoping we come up with something from all this that will be a perfect agent Gizmo, the like sof which we have not seen yet--I know that some think the QR does the trick but I don't think so---too complicated....we need EASY, UNCOMPLICATED ETC!!!

William: I did too---but have you tried to figure it out yet? The QR code has the right idea but how many people out there are going to try to figure it out and then really use it???I think the idea was right--just does not have the ease that I am thinking about!

 

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) almost 9 years ago

Angelina: I do too! Can't we find something that is that easy and uncomplicated??? I will keep you posted.....

Don: Great! You got the concept now let's get it done! Maybe if you have a tech background we could come up with the right Gizmo! We have all this other Crap that companies are bring to us---let's just keep it simple and we all would benefit, right???

Tni: but we could have an option when someone is surfing at 2:00AM; maybe a setting that says something like this: "You got me while I am asleep--I will be on it soon"....or "I will Call you at this number at 8:00AM" or something to that effect. Or even: "My Gizmo is on but I am off at the moment--please give me time to respond to your inquiry"...a bunch of really good otions so that the searcher knows they will get a response soon.

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) almost 9 years ago

Carla: I don't know what you mean about "to get buyers baited off the listing"---do you mean to get a lead? Anyway I think the idea could work if someone can come up with the right technology--I think it is out there already--just waiting for the right person to hook it up! Just picture it: A BIG ORANGE BUTTON THAT NO ONE CAN MISS--THAT GETS YOU INSTANT ATTENTION IF YOU WANT IT!

 Robert: Some agents are up at 2:00 as well! ") I think the QR code is too gimmicky--another strange "thing" that appears to have no connection to what it does---I think we already have so many things like that--one of the problems with FB is that it looks like it does something that it does not and people leave that place because it is not very simple---too much stuff involved that makes one feel like they are "out of it" when they use it---let's KEEP IT SIMPLE!!!

Geoff: Very cute!! That would be a good name for a post about short sales---like Bob Woodwards post from last night where he talks about his awful experiences with foreclosures and short sales!

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) almost 9 years ago

Christine: Yeahhh...something along those lines but really easy and uncomplicated---something that no one has to be a techie to use!!!

 Mary Jo: I just cracked up over your illustrative comment---similar to the "jolt" that Kirsten and Ellen suggested above...can't you  just see it? Agent gets the call and jumps all over the place while the lead on the receiving end loses their pants!!!! What a picture!!!

Michael: You just HAD to bring up open houses didn't you??? Meanwhile your suggestion that patients is a virture does not work in this immediate gratification society---so, on this Gizmo is a device that gives the lead the option of how to communicate--not too bad; they have that option now....but they can also have the choice of speaking right away to someone...not bad, huh???

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) almost 9 years ago

Stacey: A BAT SIGNAL???? Please, please, please, tell me what that is--maybe we can use THAT for the Gizmo!!!

Cheryl: I don't have an ipad---yet. Maybe Santa is bringing me one! :)

Leah: You will be the first to know, Kiddo!

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) almost 9 years ago

Smart thinking.  I've seen something like this on some websites where I think they've had a phone icon and you call.  I'm not a techie, but it may be putting a picture that you can click on and then finding the right html code.  Maybe you could do a search on here or on google to see if you can find the html for it, or maybe someone on here who knows how to do it will comment.

Posted by Debbie Gartner, The Flooring Girl & Blog Stylist -Dynamo Marketers (The Flooring Girl) almost 9 years ago

With all of us working on it - we should be able to come up with something! I use the QR Codes and Click to call. I also have a local number that buyers can call to get instant information on my listing or any other listing in the triangle area in NC. I receive a text (as they are checking out the recording) and an email when they are done. I always make sure that I wait a few miniutes to let them finish hearing the text. It has been very effective. I give out window clings to my buyers similar to oil chair reminders with the phone number on it so that they can look on their own. Of course I register all of their cell phone numbers first. They also receive a email summary of all of the places that they inquired about at the end of the day.

Posted by K.C. McLaughlin, Realtor, e-PRO, Homes for Sale - Cary, Raleigh NC (RE/MAX United) almost 9 years ago

 

I love the orange button idea.. 

But only it should work when they are serious buyers . . . otherwise you will get shocked with electricity when you pust the button.

Now, that's an invention I would pray for,

Posted by Fernando Herboso - Broker for Maxus Realty Group, 301-246-0001 Serving Maryland, DC and Northern VA (Maxus Realty Group - Broker 301-246-0001) almost 9 years ago

Paula, featured again.  Way to go.

I think I know what you mean but I'm a little uncertain. From your comments, I'm assuming "clients and customers" are unknown prospects using your website.

Unless you can afford to hire someone to sit in front of a computer screen 24/7 and wait for the calls to come in, I don't see how you can give immediate responses most of the time.  Let's say that they could touch a button on their screen and immediately get you on some kind of walkie-talkie device, how are you going to provide them with any information or even have a discussion with them if you are out showing homes to another buyer?  Or maybe you're on a listing call. Or maybe you are driving. Or maybe you are having dinner.  Or maybe you are playing with your kids. 

If you begin saying that you can have autoresponders sending back automatic messages telling them that you're busy and you'll get back to them as soon as possible, then we are back to the email autoresponders and the voice message boxes and we don't have the immediate response you are looking for. 

Posted by Tim Maitski, Truth, Excellence and a Good Deal (Atlanta Communities Real Estate Brokerage) almost 9 years ago

I believe there are already several "gizmos" like that out there. The problem I have with them is that very often consumers are not ready to talk to us and jumping out saying "let me help you" could and would scare a lot of them off.

Posted by Jim Lee, Portsmouth NH Realtor, Portsmouth, NH (RE/MAX Shoreline) almost 9 years ago

Debbie: The purpose for this orange button thingy is for the person doing the search to clearly see it and to be informed that that is the way for instant access to a human being--nothing tricky, just simple connection. the orange button would be enabled only of you want to be contacted--that means that for those agents who do not want to be contact lose out....something like floor duty only you would be geting the opportunity to be available instatly.

K.C.: Sounds great but between "window clings" and "oil chairs" I have no idea what it is that you are describing---Maybe you have "Ping"???

Fernando: Me too!!! That would save us all a lot of time and mney would'nt it???

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) almost 9 years ago

Tim: The purpose for this orange button is to give a clear and simple signal to the person searching your listings that you are available to talk to them...you can disable it and then the searcher goes to the next listing which is what they do anyway. So in other words, if you are there and available to talk they can access you by simply pushing the orange button. One could hire an "Orange Button Patrol" agent, as an example. Or they could get the connection themselves---the point being that the more available you want to be, the better chance you will get the "hit" so to speak. Right now I am hearing a whole lot of agents who complain that on company websites, the buyers especially, can't get a fast response and therefore are moving on very quickly to another listing or another site where they get the instant access. I personally would not mind an immediate connection with potential leads--the reason I mention ipad is becasue that to me could be adapted to this concept and you would hav ethe lisitng info and the comps right there too. 

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) almost 9 years ago

Jim: This Gizmo would only work if they select the big fat orange button---they may decide not to press the button, just go the old route, but this idea came to me becasue right now (and it will get worse, belive me) the companies are getting the first chance at the leads--because they obviously think we aren't  doing our jobs in responding OR, they are thinking they will skim the cream off the top of all leads and hand them out with the addition of a big fat 30% referral fee---either way, I don't like it and therefore, I am always thinking!  Thanks for your input!

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) almost 9 years ago

Paula,

Now thats a great blog post, I am already slinging some HTML code. I envision a video chat with me button on each listing.

-Brent

Posted by Brent & Deb Wells, Prosper TX (LivingWell Properties) almost 9 years ago

Hi Paula,  Great post and comment thread !  I've seen a " Click here to speak with an agent " button but you also add comps, etc.  All very doable and parts of it have been around for awhile !

Posted by Bill Gillhespy, Fort Myers Beach Realtor, Fort Myers Beach Agent - Homes & Condos (16 Sunview Blvd) almost 9 years ago

How about every-time you hit this "gizmo" or button, it releases a pleasant smell in the house. Everyone wins....

Posted by Richie Alan Naggar, agent & author (people first...then business Ran Right Realty ) almost 9 years ago

Brent: That's a great idea to add to the big orange button....the reason I was even thinking about this idea is because EVERYTHING done to date has a complexity that while techies might do well with it--the average consumer does not. In the case of my own company website---they are getting further and further away from the importance of the connection between the consumer and the agent! They (the big companies) seem to think that they are the answer to getting more leads when in fact, on the contrary, the agent is the one who captures and converts leads into deals! So--I like the chat idea too and think that may be the concept that most people woudl want...I still would persue the simplicity thing of the big fat orange button though....make it so simple NO ONE has trouble with it.

Bill: My whole approach would be to go for the simple thing--the kind of thing that no one has difficulty with. I know some people "don't want to be bothered" but those are the people who seem to be difficult to get ahold of under any circumstance. This simple mechanism would allow for the agent who wants to be reached easily and at any time, to be reached easily and at any time! (Connecting it to an ipad makes it a no brainer for the agent!) Many consumers who don't want to make the connection just don't push the big orange button!

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) almost 9 years ago

Richie: Do I detect a "tongue-in cheek" suggestion here? All kidding aside--I think it can be done and I may even persue doing something with the idea...any takers in the tech world can sign on and help me so the research....

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) almost 9 years ago

Great idea, but I think the reality is people searching on the websites don't want to communicate...website leads are usually pretty far out from actually being ready to buy.  I have done everything from no registration to you can't see a single listing until you register, and I have it working pretty well now.  

I do like the concept though!

Cindy in Indy

Posted by Cindy Marchant, "Cindy in Indy" , Realtor, Fishers Real Estate (Keller Williams Indy NE 317-290-7775 www.marchantteam.com) almost 9 years ago

Cindy: The problem with registration is that it is worse than the barage of recorded messages that corporations put you  through to get to the real human being---I am not saying EVERYBODY wants to connect, but if there are 2-3 people a day out there who DO want to connect with an agent, we act like they don't matter...those are the ones I'm talking about. Even one lead a week that is a serious one is great!

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) almost 9 years ago

Well, if you use a caller hotline, you kind of have that for your riders. But, for the internet, I guess the login mechanism for the property search is the closest thing we have.

Posted by Melissa Zavala, Broker, Escondido Real Estate, San Diego County (Broadpoint Properties) almost 9 years ago

This is a cool idea for a salesperson, but I think buyers like to stay stealth now days. We live in a world of information and that is just want buyers want is information. They really do not want to talk with anyone, or be exposed to any kind of sales pressure. I think there is way to much electronic noise out there and people are using it to there advantage. Caller ID alone lets one screan out everyone. Try to make cold sales calls today or better yet try to collect money from someone who doesn't have it or doesn't want to pay. One almost needs to sit infront of their home in an unmarked car and wait for then to come home.

 

 

 

 

 

 

 

 

 

 

 

 

Posted by Thomas Tom Carpenter (VanDyk Mortgage Corporation) almost 9 years ago

Melissa: That's it! And I don't think it would be that hard to put the controls directly in our hands instead of in the hands of company that owns the site--we are after all the deal makers, right?

Thomas: This is a gizmo for the consumer to reach a human being---not the other way around. I am not talking about people who don't want to connect--I am talking about that ones that DO!

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) almost 9 years ago

Have you guys seen this product.... http://www.epropertysites.com/ ?

I have nothing to do with this company - my company offers something completely different.  Paula's blog post just caused me to think of this product which I came across a couple weeks back.  Maybe most of you have already seen it.

If I was a realtor, I think I would be all over this to help market my listings.  It seems so convenient for prospective buyers checking out a neighborhood...while very efficient and powerful for the listing agents.  Seems like a good way to get both sides of the deal...or at least a prosepective buyer for a different property.

Bill

Posted by Bill Hills, CMPS®, Luxury Mortgage Banker (MSI (Mortgage Services III, LLC)) almost 9 years ago

Hi Bill:I just went to the site and it looks interesting--trouble is it looks like all the other mechanisms out there right now that make it so complicated to participate---my "Gizmo" would be simple and so easy to use that the person looking at the listing does nothing more than push the orange button and the agent just needs an ipad to see the listing and comps and some voice or cell phone device on that ipad to speak to the consumer. Simplicity is key---every other thing out there to connect directly to a consumer is very complicated and not very effective--for instance it gives the agent an "out" if they don't want to take the call; thus an unhappy consumer.---This deal would be a very direct device that keeps an agent in the loop and cuts down on the chances of losing the customer if the agent wants the connection..If the agent does not want to use it, the button is dis-engaged and the customer goes to the next agent.

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) almost 9 years ago

Paula, you have put together a lovely site, and what you need (what we ALL need) are loads of properties on it, DIRECTLY on it, that allow buyers to contact YOU. Right from your site. The "magic button" is an IDX feed, or other legal listing system feed, whereby ALL of the properties are right there, on the site that generated the initial interest, with the person that generated the interest (YOU!).

Our site is mine- but, it's with alarm (I'd always assumed that all companies allowed agents their own site, and their own property feed, and I'm finding that to be untrue) that there seems to be a trend toward only allowing full property searches through a company portal. Your magic button is to get your broker to allow you property feeds (and, to get all companies on board with inputting listings) so that that magic, huge orange button simply reads: homes for sale in Southampton- and voila! there they all are, with your contact info, and a small acknowledgement of the listing company at the bottom. But...YOUR contact info/photo at the forefront- much prettier than an orange button. 

I've taken five buyer calls today- three on a newly entered listing we have, one on an existing listing, and one on a listing provided via the IDX feed- and the calls came to ME, as I manned the phone.

It's just us, but if I worked for any brokerage, I'd demand that.

You deserve it- and my guess is that you'll find a way to accomplish the big orange button  whereby, with your direct contact info on ALL listed properties (your direct info), the call will be met with the right person (you) who will then find them a house.

Posted by Laurie Mindnich almost 9 years ago

Erica: I think it would change things so dramatically that we would never look back--i is very confusing right now to even see how we are doing business with leads...alot o them just fall through the cracks!

 Laurie: Thanks for the encouraging words! I can always count on you to do that! My site is really nice isn't it? Did you see how the host has "wrapped" the Prudential website into my "Search Properties" on the left side of my site??? I am very happy that they were able to do that--it gives me the opportunity now to get all contacts as long as they are on my site! We will see if that becomes an issue with my company or not....

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) almost 9 years ago

My "gizmo" is sign call capture technology. The buyer prospect calls the 800# on the sign rider and inputs the 4-digit code assigned the listing and receives a thorough desciption of the listing's features except for a list price. The technology captures their phone number and often their city and name and address. I then call them on their phone and ask them if I can provide them with additional information (usually they want the price) and usually end up acquiring another buyer, unless they are already working with an agent. Most of my new business the past two years has come from this technology. Great gizmo!

Tod Hunt, Broker  The Atlas Group, Medford, OR

Posted by Tod Hunt, Your real estate advocate (Hunt For Homes, LLC) almost 9 years ago

Tod: Sounds great for signs---I am looking to put an "easy" button on the listings I have because what is going on is a skimming off the top of all listings from the "e-team" who then has the choice of all leads coming in--even on MY own listings. I would like to avoid all of that sort of thing including the connections that end up falling through the cracks with out any contact.

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) almost 9 years ago

I don't subscribe to the notion of 24/7 availability, so while Gizmo is a neat idea, I think it's best left to be a character in Gremlins.

Posted by John Novak, Henderson, Las Vegas and Summerlin Real Estate (Keller Williams Realty The Marketplace) almost 9 years ago

John: I have always been available to anyone who calls on my listings at any time of the day or night, usually by email, so I just believe it could be more efficient---most people will not call at 2:00 in the AM but will text or email---thats just fine with me and a lot of agents.

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) almost 9 years ago

Great post, congrats on the feature, you really opened up a great discussion...I love the comment about the easy button on steroids

Posted by Brian Doubleday, Ladera Ranch, Foothill Ranch, Lake Forest, Mission Viejo (Brian Doubleday - IML RealEstate - Orange County, CA Broker) almost 9 years ago

Brian:Me too! Wouldn't it be nice if we had an "EASY" button for our listings???

Posted by Paula Hathaway, REALTOR, LBA, ...The Most Informed Agent In The Hamptons! (Douglas Elliman Real Estate) almost 9 years ago

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