What we need now is a new "Gizmo"...I am tired of the game "Catch Me If You Can"!! We need something that puts us in the same place with our clients or customers so that we can actually connect---Something happens when a person is looking for information and all they have to communicate with is a huge company website that demands that they register before they can connect with a human being-- something that is quite negative, and it does not work!
We already know that does not work from the run-around of the recorded voices and the hold buttons that corporations have been using unsuccessfully for years now! First, you have to hope someone will call you back to connect...after you have made the attempt to reach someone! All of this is SO not consumer friendly!!!...to say nothing of the fact that when one does not reach someone while doing an internet search, they lose interest and go on to the next one or the next site.
Say we had something that is connected directly to a listing that alerts us to a search that is taking place.
In my mind's eye, I envision a big orange button on each listing that, once pushed, gets you an agent immediately. In other words, cut to the chase and get the immediacy that is required to get a buyer or a seller to open up and connect to each of us. It used to be that people could call a number and get a human being--that worked to a great degree--now we expect them to forget that kind of connection and "sign up" to play a game of "Catch Me If You Can!"....First come, first serve is what that is all about and many agents feel like they are not getting their fair share of the business.
If we had a Gizmo that has a direct line to the listing that is being looked at by a potential buyer, and we are able to answer that Gizmo's alert with something like an ipad, that let's us speak, (like a cell phone connection) and see the actual listing that the buyer is looking at (and comps) we could save a lot of time and potential deals as well.
WHAT DO YOU THINK??? I WOULD LOVE TO HEAR OTHERS IDEAS TOO AND MAYBE WE CAN COME UP WITH SOMETHING THAT REALLY DOES WORK!!! DO YOU BELIEVE THAT WE NEED TO IMPROVE OUR ABILITY TO CONNECT WITH OUR CLIENTS AND CUSTOMERS???
**ALL INFORMATION AND CONTENT IN THIS BLOG IS ORIGINAL TO PAULA I. HATHAWAY. The views expressed herein are my personal views and do not reflect the views of Douglas Elliman Real Estate
Paula I. Hathaway, Senior Broker Associate, Douglas Elliman Real Estate
Southamtpon Village Real Estate Specialist since 1995; Also Specializes in North Sea, Noyac, Water Mill and Bridgehampton, New York
Diamond , Gold and Chairman's Circle Awards; Top Producer since 2005
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